Whistleblower Policy

Hospitality Industry Insurance Limited maintains a Whistleblower Policy to enable staff and others to report their concerns freely and without fear of repercussion.

View the Whistleblower Policy

Privacy Policy

Hospitality Industry Insurance Limited (HII), an Australian Prudential Regulation Authority (APRA) is an authorised insurance company licensed by the State Insurance Regulatory Authority (SIRA) to provide workers compensation insurance to the hospitality industry in NSW. We are committed to protecting your privacy and providing a secure online experience.

You can access HII Privacy Policy here:

Privacy Policy

We have tailored our Privacy Statements to make it easier for you to understand the purpose of collection, use and disclosure of personal information.

You can access the Privacy Statement below which is relevant to you:

Claimant Privacy Statement 
Claimant Representative Privacy Statement
Policy Holder/Agent of Policy Holder Privacy Statement 
Other Situations - social media, general contact, complaints and enquires Privacy Statement

Modern Slavery Statement

The term ‘Modern Slavery’ is used to describe situations where coercion, threats or deception are used to exploit victims and to undermine or deprive them of their freedom. We approach business responsibly and ethically. We reject any involvement in, or connection to unethical or illegal behaviour.

We want to ensure that all aspects of our business activity, including our supply chains, are free from any form of Modern Slavery. We are committed to using our established risk management principles and other controls to prevent Modern Slavery in any of its manifestations.

We strive to address Modern Slavery risks, potentially:

• CAUSED by our organisation, where we can act to cease or prevent the risk and eliminate the impact.
• CONTRIBUTED TO by our organisation, where we can act to cease or prevent our contribution to the risk and work proactively with supply chain stakeholders to eliminate the impact.
• DIRECTLY LINKED TO our organisation, where we can use leverage to influence entities that are causing the risk to take action.

We are committed to implement the measures detailed in our Modern Slavery Statement to monitor and manage Modern Slavery risks.

To access the HII Modern Slavery Statement click here:

HII Modern Slavery Statement

To access the EML Group Modern Slavery Statement click here:

EML Group Modern Slavery Statement

Terms of Use

Please read these Terms of Use – by accessing or using this website you are agreeing to be subject to them.

This Hospitality Industry Insurance website at www.hii.au (“Website”) is owned by Hospitality Industry Insurance Limited ABN 34 124 091 470 (“HII”), a licensed specialised insurer providing workers compensation insurance to the hospitality industry in NSW. Your access to this Website is subject to these terms of use (which include the Disclaimer and limitation of liability section below) and any other relevant notices, disclaimers or terms of use which are contained within this Website (referred to collectively as “Terms of Use“).

In the remainder of these Terms of Use, references to “we”, “our” or “us” mean references to HII and all its associated entities as that term is defined in the Corporations Act.

Access for persons within Australia only

This Website is only for the use of persons accessing it from within Australia. The products and services described in this Website are (subject to applicable criteria) only available to employers and visitors to the Website who are located in NSW, Australia.

Disclaimer and limitation of liability 

To the maximum extent permitted by law, Hospitality Industry Insurance Limited (and its employees, staff, contractors and board) hereby excludes all of its (and its associated entities) liability for, and shall not be responsible for, any direct, indirect, incidental, consequential or other loss or damage (however arising, including as a result of negligence) suffered or incurred by you as a result of:

• use of, reliance on or access to this Website including any of the material or information on it; and/or
• use of any items or material sourced or obtained through the Website. 

No express or implied representation or warranty is made as to the suitability, accuracy or currency of any material on this Website.

This Website does not provide financial, health or legal advice 

The content accessible on and through this Website should be used as a general guide only. The content does not take the particular circumstances of any person or organisation into account so please be aware that it is not to be used as legal advice, financial and insurance advice or health advice. The material on the Website is not a substitute for independent advice by an appropriately qualified practitioner.

Insurance products

Hospitality Industry Insurance Limited ABN 34 124 091 470 is an Australian Prudential Regulation Authority (APRA) authorised insurer, licensed by the State Insurance Regulatory Authority (SIRA) as a specialised insurer providing workers compensation insurance to the hospitality industry in NSW. It is the insurer in respect of the workers compensation insurance it offers. Insurance is on the applicable insurance policy terms and applications for insurance are subject to underwriting and assessment criteria. 

Copyright, Intellectual Property and Links 

No part of this Website or the material in it may be reproduced, extracted, published or distributed (unless specifically authorised by applicable law) without written permission of HII. Copyright in Website content is owned by us unless otherwise indicated. Intellectual property rights in our logos and trademarks remains vested in us and you do not acquire any such rights in our logos or trademarks by virtue of your access to or use of this Website.

You are not authorised to provide any web or other links to this Website without our written permission. This Website may from time to time contain links to other websites (“sites”). Unless otherwise stated, we do not endorse the content in any other sites nor the organisation or entity providing the site. We do not accept any liability in connection with your access to any site or use of information on any such site. We do not represent that material on any linked site does not infringe the intellectual property rights of a third party.

General conditions

You are not permitted to access or use this Website for any unlawful purpose.

This Website and these Terms of Use are governed by the law in force in the State of New South Wales, and any disputes arising from use of or access to the Website or in connection with these Terms of Use are governed exclusively by the jurisdiction of the courts of NSW.

These Terms of Use can be modified at any time by HII and you agree to continue to be bound by these Terms of Use as modified as long as they appear within this Website. We will give notice of these changes by publishing revised Terms of Use on this Website – we will not separately notify any person of these changes. If any of these Terms of Use are found by a competent court to be invalid, unenforceable or illegal for any reason, such provisions shall be severed and the remaining Terms of Use will continue in full force and effect.

Use of cookies

The HII website uses “cookies” to help personalise a user’s online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the web server that you have returned to a specific page.

To ensure that we are publishing content our employer members, workers and industry stakeholders need and want, the HII website collects aggregated site-visitation statistics using cookies. We do not track individuals’ use of the site.